Case Study

A Multi-Billion Dollar Engineering Firm

Background

Client

A Multi-Billion Dollar Engineering Firm (Headquartered in France)

Challenge

As a leading global engineering firm, the client was facing several operational inefficiencies and challenges in talent management and project execution:

  1. Talent Development and Promotion: Employees lacked a clear understanding of the specific technical requirements and competencies needed for promotions, leading to uncertainty and stagnation in career progression.
  2. Hiring and Promotion Efficiency: The firm sought a more streamlined hiring and promotion mechanism to improve the quality of new hires, reduce turnover, and align talent with company needs.
  3. Resource Identification for Document Approval: Identifying resources with the necessary authority to create and sign off critical project documents was a time-consuming process, leading to project delays.
  4. Employee Productivity Transparency: Managers lacked visibility into the productivity of individual employees, which hampered effective project planning and resource allocation.
  5. Feedback Loop for Execution Delays: The absence of an efficient feedback mechanism prevented employees from raising concerns about execution delays in real-time, contributing to bottlenecks in project completion.

Solution

We developed and implemented a suite of tools and solutions tailored to address these specific challenges, ensuring that the firm's operational needs were met while optimizing employee engagement and productivity.

Role and Technical Requirement Tool for Promotion

  • A custom-built tool was developed for each employee to easily understand their current role, technical skill gaps, and specific competencies required for career progression within the organization. This tool provided a personalized roadmap for every employee to help them achieve promotions and professional growth.
  • Impact: Increased employee engagement and clearer career pathways, leading to higher retention and satisfaction.

Streamlined Hiring and Promotion Mechanism

  • We designed and implemented a mechanism that streamlined both the hiring and promotion processes by automating candidate assessment, ranking, and matching based on key performance indicators (KPIs), technical skills, and company culture fit. This significantly reduced human bias and improved decision-making.
  • Impact: Improved hiring quality, reduced employee churn, and faster promotion decisions, enabling the firm to retain top talent and reduce turnover.

Technology for Resource Identification for Document Approval

  • A resource identification system was built to automatically track and identify employees across the organization capable of creating and approving critical project documents. This drastically reduced the time and effort required to find the appropriate personnel for document approvals
  • Impact: Significant reduction in project delays related to document approval, allowing projects to progress at a faster pace.

Productivity Transparency and Next-Project Planning

  • To enhance visibility into individual employee productivity, we implemented a real-time performance tracking system that provided managers with clear insights into the output and effectiveness of each team member. This allowed managers to better plan and allocate resources for upcoming projects.
  • Impact: Improved resource planning and project scheduling, resulting in better alignment between employee capacity and project demands.

Fast Feedback Loop for Execution Delays

  • We introduced a fast feedback loop system that enabled employees to raise complaints and concerns in real-time. This system automatically routed complaints to the appropriate departments, ensuring swift action and reducing execution delays.
  • Impact: Faster resolution of operational bottlenecks and reduced project delays, as teams were able to address issues immediately as they arose.

Results

How the Business is transformed

  1. Enhanced Employee Engagement: Clear role expectations and promotion requirements led to more motivated employees with a defined path for career growth.
  2. Better Hiring and Retention: Streamlined hiring mechanisms led to higher-quality hires and significantly reduced employee turnover.
  3. Reduced Project Delays: Automated resource identification and a fast feedback loop ensured that project bottlenecks were minimized, leading to faster project completions.
  4. Improved Managerial Oversight: Transparency in employee productivity allowed managers to better plan projects, allocate resources more effectively, and make informed decisions for future projects.
  5. Greater Efficiency: The firm saw significant time savings in project execution and a reduction in human error, ultimately improving overall operational efficiency.

Conclusion

Our solution transformed the firm's talent management and project workflow, resulting in higher employee satisfaction, reduced operational delays, and better resource utilization. We helped the firm to optimize its talent development, streamline processes, and ultimately enhance overall productivity and efficiency.