Privacy Policy - Idea Rise Technologies

Effective date: November 20, 2024

Idea Rise Technologies (a Proprietary firm) ("we", "us", "our") provides software consulting services including custom software development, implementation, and handover of projects to clients. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share and protect personal data in connection with our services, website, and business operations.

1. Scope

This Privacy Policy applies to personal data we collect when you interact with us (clients, prospective clients, users of our website, vendors, and job applicants) whether via our website, email, phone, or in-person.

2. Personal data we collect

We collect information necessary to deliver services and run our business. Types of data include:

• Identity & contact data: name, company name, job title, email, phone, postal address.
• Business data: company registration details, VAT/GST numbers, purchase orders, contract details.
• Account & billing data: invoicing details, bank account numbers, payment transaction IDs (we do not store full payment card data).
• Technical & usage data: IP address, device and browser information, cookies, server logs, error reports.
• Project data: project specifications, source code (during development and handover), documentation, client-supplied data and any personal data included in project materials.
• Recruitment data: CVs, educational/professional history, references.
• Support and communication: emails, meeting notes, recorded calls if consented to, and other correspondence.

3. How we collect data

• Directly from you when you contact us, sign a contract, submit forms, or communicate with our team.
• From third parties such as credit reference providers, publicly available sources, and service providers (e.g., cloud hosting, analytics).
• Automatically via cookies and server logs when you visit our website.

4. Purpose and legal basis for processing

We process personal data to:

• Provide, maintain and manage the services and deliverables you engage us for (performance of a contract).
• Communicate with you regarding proposals, contracts, project delivery and support (contractual necessity or legitimate interest).
• Manage billing, payments and collections (contractual necessity and legal compliance).
• Recruit, evaluate and onboard employees or contractors (consent and legitimate interest).
• Improve our website and services using analytics (legitimate interest).
• Comply with legal and regulatory obligations (legal obligation).

5. Cookies and similar technologies

We use cookies and similar technologies to operate the website, remember preferences, and gather analytics. You can control cookies through your browser or device settings. Basic site functionality cookies are necessary for the site; analytics cookies help us improve the experience.

6. Data sharing and disclosure

We may share personal data with:

• Service providers: cloud hosting, payment processors, analytics, email providers — under contract and limited to necessary processing.
• Professional advisors: lawyers, auditors and consultants where required to obtain professional advice or comply with law.
• Subcontractors: trusted development partners or contractors engaged to deliver projects (under confidentiality and security obligations).
• Legal and regulatory authorities: where required by law, court order or to protect our rights.

We do not sell personal data for marketing purposes.

7. International transfers

Project work may require storing or processing data in cloud services or with vendors located outside India. When we transfer data internationally we use appropriate safeguards (standard contractual clauses, vendor contracts) to protect personal data consistent with applicable law.

8. Security

We implement reasonable technical and organizational measures to protect personal data from unauthorized access, alteration or destruction. These include access controls, encryption where appropriate, secure development practices, and regular security reviews. However no method of transmission or storage is 100% secure; absolute security cannot be guaranteed.

9. Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations and to resolve disputes. Typical retention periods:

• Contracts, invoices and billing records: 7 years (or as legally required).
• Recruitment data: up to 2 years unless consented for longer retention.
• Support and operational logs: retention depends on operational need and legal requirements (commonly 6–24 months).

10. Your rights

Depending on applicable law you may have the right to access, rectify, erase, restrict or object to processing of your personal data; to data portability; and to withdraw consent where processing is based on consent. To exercise any rights, contact us using the details below. We may need to verify your identity before fulfilling requests.

11. Children

Our services are business-focused and not directed to children. We do not knowingly collect personal data from children under 18.

12. Links to other websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review the privacy policies of those sites.

13. Changes to this policy

We may update this Privacy Policy from time to time. Significant changes will be posted with an updated "Effective date".

14. Contact

For questions or to exercise your rights contact:

Idea Rise Technologies
Email: info@idearise.co